Lockey Warranty
LockeyUSA is dedicated to manufacturing high-quality security products that are built to last. To support this commitment, we offer a range of warranties tailored to our different product lines. These warranties cover manufacturer defects and are designed to ensure our customers receive dependable performance and lasting value. Please review the specific terms, coverage, and limitations for each product category outlined below.
Note: LockeyUSA reserves the right, at its sole discretion, to request additional information in order to process warranty claims more effectively and efficiently. If the product(s) are deemed to be covered by the applicable LockeyUSA warranty, LockeyUSA will repair or replace the defective product(s). LockeyUSA will return ship product(s) covered by warranty to the purchaser at its sole expense for locations within the United States. For international warranty claims, the purchaser is responsible for any and all shipping charges, duties, and applicable fees.
General Warranty Policy
- LockeyUSA may request additional information to process warranty claims effectively.
- If the product is covered by warranty, it will be repaired or replaced at LockeyUSA's discretion.
- Return shipping within the United States is covered by LockeyUSA.
- International customers are responsible for all shipping costs, duties, and applicable fees.
- All warranty claims must include a completed LockeyUSA Warranty Claim Form and valid proof of purchase.
- Warranties only apply to products manufactured after December 31, 1999.
Digital Mechanical Keyless Locks
(No Key Override)
- Warranty: Lifetime Mechanical Warranty
- Covers: Manufacturer defects related to the internal mechanical operation of the lock.
- Does Not Cover: Lock finish, vandalism, improper installation or use, tampering, use of non-synthetic lubricants, adjustable latch, or spindle.
- Important: Attempting to remove the "Silver Screws" or alter the lock's mechanics will void the warranty.
- This warranty applies only to Lockey keyless mechanical locks without a key override feature.
Digital Mechanical Keyless Locks
(With Key Override)
- Warranty: Limited Lifetime Warranty
- Covers: Manufacturer defects in the lock body and internal mechanisms.
- Does Not Cover: Tailpiece, spindle, cam, finish, vandalism, improper installation or use, and any modification or damage to the internal parts.
- Important: Removing the "Silver Screws" or tampering with the lock's internal parts will void the warranty.
Additional Information for Digital Mechanical Locks
IMPORTANT: Please read/follow installation instructions closely. The warranty may be void if the Silver Screws are removed, or if the lock is not kept in the 'Clear' position while the code is being changed. The LockeyUSA Lifetime Mechanical Warranty and Limited Lifetime Warranty cover Lockey mechanical locks manufactured after December 31, 1999. The LockeyUSA Lifetime Mechanical Warranty and Limited Lifetime Mechanical Warranty do NOT cover mechanical locks manufactured on or before December 31, 1999. Warranty Claims will only be processed when the product is returned to LockeyUSA by the original Purchaser (at Purchaser's sole expense), accompanied by a LockeyUSA Warranty Claim Form and valid proof of purchase.
Lockey E-Digital Electronic Keypad Locks
- Warranty: One-Year Electronic Warranty
- Covers: Defects in the electronic components of the lock.
- Does Not Cover: Latch, tailpiece/spindle, finish, vandalism, improper use or installation, or use of incorrect lubricants.
- Note: Warranty void if installation instructions are not followed precisely.
IMPORTANT: Please read/follow installation instructions closely. Failure to follow instructions and properly install the product may result in the void of warranty. Warranty Claims will only be processed when the product is returned to LockeyUSA by original Purchaser (at Purchaser's sole expense), accompanied by a LockeyUSA Warranty Claim Form and valid proof of purchase.
Lockey E-Digital Electronic Keypad Locks
Lockey Hydraulic Gate Closers
- Warranty: One-Year Warranty
- Applies to: Models TB100, TB175, TB200, TB250+, TB400, TB450+, TB600, TB650+
- Covers: Manufacturer defects in hydraulic operation.
- Does Not Cover: Vandalism, incorrect installation, and usage outside the recommended temperature range (15°F to 100°F).
- Important: Installation must limit gate opening to 90° or less using gate stops. Units installed on spring-tensioned gates are not covered.
IMPORTANT: Please read/follow installation instructions closely. Warranty may be void if the hydraulic gate closer is installed improperly (including installation on gates with spring tension), if the opening angle of the hydraulic gate closer is not restricted to 90 degrees or less (gate stops are recommended), or if the hydraulic gate closer operates in temperatures less than 15 degrees Fahrenheit and/or temperatures greater than 100 degrees Fahrenheit. Warranty Claims will only be processed when the product is returned to LockeyUSA by the original Purchaser (at Purchaser's sole expense), accompanied by a LockeyUSA Warranty Claim Form (including installation measurements) and valid proof of purchase.
Lockey Hydraulic Gate Closers
Lockey TB950 Magnum Hydraulic Gate Closer & Hinge
- Warranty: Ten-Year Warranty
- Covers: Defects in the hydraulic closer and integrated hinge.
- Does Not Cover: Vandalism, improper installation, or operation outside the temperature range of -40°F to 100°F.
- Claim Note: Submit warranty claims with installation measurements, claim form, and proof of purchase.
IMPORTANT: Please read/follow installation instructions closely. Warranty may be void if the TB950 Magnum Hydraulic Gate Closer and Hinge is installed improperly or if the hydraulic gate closer and hinge is operated in temperatures less than negative 40 degrees Fahrenheit and/or temperatures greater than 100 degrees Fahrenheit. Warranty Claims will only be processed when the product is returned to LockeyUSA by the original Purchaser (at Purchaser's sole expense), accompanied by a LockeyUSA Warranty Claim Form and valid proof of purchase.
Lockey Magnum Gate Closer & Hinge System
Lockey Panic Hardware
- Warranty: Five-Year Mechanical Warranty
- Covers: Manufacturer defects in Lockey-branded panic bars and shields.
- Does Not Cover: Finish damage, vandalism, improper use or installation.
- Important: Warranty does not apply to DETEX panic hardware (contact DETEX directly).
Lockey EC Series Electronic Cabinet & Locker Locks
- Warranty: Three-Year Electronic Warranty
- Covers: Electronic defects in EC Series cabinet and locker locks.
- Does Not Cover: Finish, vandalism, improper installation, or use of non-synthetic lubricants.
- Installation Warning: Warranty void if installation instructions are not followed.
IMPORTANT: Read and follow installation instructions closely. Failure to follow instructions and properly install the product may result in the void of warranty. Warranty Claims will only be processed when the product is returned to LockeyUSA by original Purchaser (at Purchaser's sole expense), accompanied by a LockeyUSA Warranty Claim Form and valid proof of purchase.
Lockey Electronic Locks
SUMO Gate Hardware by LockeyUSA
1. Subject to the conditions and limitations set out below, SUMO Hardware ("SUMO"), warrants that, for so long as the original purchaser of a product manufactured by SUMO owns that product (the "Product"), the Product will be free from all defects due to faulty design, materials or workmanship.
2. This Warranty is personal to the original purchaser of the Product, or to the first consumer where the Product has been purchased and installed by a contractor for the consumer's benefit, and is not transferable.
3. This Warranty does not apply in respect of defects due to or arising from: (a) normal wear and tear; (b) the failure to follow any procedures specified or recommended by SUMO for the installation, operation and maintenance of the Product; (c) any act or circumstance beyond SUMO's control including tampering, unauthorized repairs or modifications, misuse, abuse, accident, damage in transit, damage caused by animals or natural events; (d) any defect of or in any material to which the Product is attached; or (e) the faulty workmanship of any person other than SUMO, including the installer of the Product.
4. To claim under this Warranty: (a) the purchaser must advise SUMO within 14 days of discovering a defect in the Product; and (b) the purchaser must return the defective Product to SUMO or its agent, freight prepaid, together with proof of purchase.
5. SUMO will not, under this Warranty, be responsible for consequential damages (such as loss of use) inconvenience, loss or damage to personal property, whether direct, indirect or economic and whether arising in contract or tort. Under this Warranty SUMO's responsibility shall not exceed the purchase price of the component or its replacement.
6. Where a failure does not amount to a major failure, SUMO will provide, at SUMO's option a repair, replacement or refund for the hardware component of. If a product or component is no longer available and cannot be repaired, SUMO will, in its absolute discretion, replace the product with a substitute item.
7. No other express warranty or representation has been made or will be made on behalf of SUMO with respect to its hardware components, or the operation, repair or replacement of those components. No representative of SUMO or its distributors or retailers are authorized to make any changes or modifications to this Warranty.
Have Questions?
If you need further information about our warranties or have questions about your LockeyUSA product, we're here to help. Don't hesitate to reach out to us at any time.
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